Clients
To permanently raise the level of Customer satisfaction, meeting requirements, understanding and anticipating their needs, to establish solid and long-term relationships, marked by trust.
Products and Services
To enhance value through an intermediation service between Customers and Suppliers that ensures strict compliance with the contractual, legal, regulatory and regulatory requirements of the products received by the Customers.
Suppliers
To seek joint solutions, ensuring that the needs and expectations of Customers are met with the greatest effectiveness, guaranteeing the contractual, legal, normative and regulatory requirements applicable to the products purchased by Customers.
Continuous Improvement
Optimize processes and resources, in an orientation towards the fulfilment of the defined requirements and continuous improvement of the Organization’s effectiveness.
In the decision, ensure an assessment of risks and opportunities. In performance, ensure periodic evaluation metrics (KPI’s), interpreting the balance of results so that they satisfy the Company’s stakeholders